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This workshop will appeal to anyone in a leadership role who is responsible for the tough job of counselling and disciplining employees. It focuses on the person-centred aspects of dealing with performance problems and places a premium on restoring people to full performance levels. In counselling, the emphasis is placed on when and how to counsel employees and on using effective interviewing techniques. Discipline situations are addressed with particular attention paid to the words that work, focusing on responsibility and gaining agreements to return to appropriate and full performance levels. Both counselling and discipline are treated in a manner consistent with the policies and procedures of the organization.
Participants will be able to:
This workshop uses experiential learning techniques. Participants will take part in a series of discussions and engage in small-group work exercises, role-playing, and hands-on activities designed to explore and practice the topics covered. Participants will practice disciplining interviews in the safety of the learning environment.
1 Day (A half-day version is also available.)